KOALA

- 10 Grand St, Brooklyn, NY 11249

Planning a vacation from New York City can be an exhilarating experience, but finding the perfect resort accommodation often presents a challenge. KOALA, an innovative vacation home and timeshare rental agency, is designed to simplify this process for New Yorkers. We act as a modern marketplace, connecting you directly with timeshare owners who want to rent out their unused resort stays. This unique model gives you access to spacious, luxurious resort accommodations that often feature amenities far beyond what a traditional hotel can offer, all at a fraction of the cost. From sun-drenched beach escapes to thrilling mountain adventures, KOALA provides the tools and support to help you find and book your dream getaway. Our mission is to make vacation planning less of a chore and more of a pleasure, ensuring you get the most out of your travel experience.

We understand that for New York residents, time is a precious commodity. The idea of spending hours searching for a vacation rental can be off-putting. That's why we’ve built a platform that is intuitive and efficient, allowing you to browse and book with confidence. While our specialty lies in timeshare rentals, our scope is broad, covering various vacation types including beach, cabin, and even ski resort getaways. This versatility means that no matter what kind of escape you're craving, we can help you find a suitable place to stay. Our commitment to client satisfaction is a core part of our identity, and we strive to provide excellent service and support from the moment you start your search to the completion of your trip. The positive feedback we've received, like the review praising a team member for going "out of way to make sure my reservation was 100%," underscores our dedication to making every reservation a success.

Although our services are primarily online, KOALA's corporate office is centrally located in New York City, providing a strong local presence for our New York clients. You can find us at 10 Grand St, Brooklyn, NY 11249. This Brooklyn address places us in a bustling and easily accessible neighborhood, well-connected by the city's extensive public transportation network. Whether you are coming from Manhattan, Queens, or other parts of Brooklyn, a quick trip on the subway or bus can get you to our office. This physical presence grounds our digital service, reinforcing our commitment to the New York market. The convenience of our location is a testament to our understanding of the local user's perspective, ensuring that for those who prefer an in-person appointment, we are right here in the city.

The surrounding area of our office at 10 Grand St is a vibrant part of Williamsburg, known for its dynamic atmosphere and scenic waterfront views. This location is part of a modern office complex that boasts panoramic views of the city, reflecting our forward-thinking and sophisticated brand. This strategic placement allows us to remain at the center of innovation and business in New York, which in turn helps us provide cutting-edge solutions for our clients' vacation needs. While our services are designed for online use, knowing that the team behind the platform is located right here in Brooklyn can provide a sense of security and trust.

KOALA is more than just a booking website; it's a comprehensive service for vacationers and timeshare owners alike. Our offerings are designed to cover every aspect of the vacation rental process.

• Vacation Home Rental Agency: We provide a curated selection of properties for rent, including Beach vacation property rentals, Cabin vacation rentals, and more. Our platform connects you with unique accommodations that offer a different experience from a standard hotel.

• Timeshare Rentals: Our primary service involves helping timeshare owners rent their unused weeks. This provides travelers with access to exclusive resort amenities and spacious suites at competitive prices. We offer rentals in a Timeshare Community and handle Timeshare Rentals with ease.

• Concierge Services: We offer a range of concierge services to enhance your trip, from help with your Vacation Plan to securing specific amenities. We can assist with things like arranging Valet Parking, providing information on Swimming Pool access, and even organizing Surf Lessons at applicable locations.

• Diverse Vacation Types: Whether you're planning a family trip to a theme park like Disney Vacation, a relaxing stay at a Health resort or Wellness hotel, or a getaway to a Ski resort, our platform provides options for every type of traveler.

Several key features and highlights make KOALA a standout choice for booking your next vacation.

• Online Appointments and Onsite Services: We offer both convenient online appointments and the option for onsite services at our Brooklyn location, giving you the flexibility to choose how you want to interact with our team.

• Verified Listings: Our platform is designed with a focus on security and trust. We strive to verify hosts and listings to ensure a reliable booking experience. While occasional issues may arise, our commitment is to work with clients to resolve them promptly, as demonstrated by our customer service team's response to a frustrating experience with a "dishonest host" by finding a new reservation.

• Expert Support: The KOALA team is known for its dedication to customer satisfaction. As one reviewer noted, a team member named Natasha is "absolutely amazing" and will go "out of her way" to ensure a reservation is handled perfectly. We are proud of our team's ability to help with complex requests, such as a late check-in.

• Flexible Payments: We accept multiple payment options, including Credit cards and Debit cards, to make the booking process as simple as possible. We also have an appointment required policy to ensure that every client receives the dedicated time and attention they need.

To book your next vacation or to learn more about our services, please get in touch with us.

Address: 10 Grand St, Brooklyn, NY 11249, USA

Phone: (833) 562-5226

Mobile Phone: +1 833-562-5226

When considering your options for booking a vacation, it is worth choosing KOALA for several compelling reasons. The most significant advantage we offer is access to the timeshare rental market. This allows you to experience high-end resorts and spacious accommodations that are not typically available on mainstream booking sites, and often at a fraction of the price. You get the best of both worlds: the amenities and comfort of a resort hotel with the space and privacy of a vacation home. We bridge the gap between expensive luxury and affordable travel, making aspirational vacations a reality for more New Yorkers.

Furthermore, our commitment to customer service and dispute resolution is a key differentiator. We understand that travel plans can be complex, and unexpected issues can arise. As demonstrated by the customer review, while a difficult situation may occur, our customer service team is committed to making it right. The prompt action of "Go Koala" to find a new reservation after a booking was lost shows our dedication to not just selling a service, but to seeing through a successful and enjoyable vacation for our clients. We work to ensure that even in the face of a challenge, your trip is saved, and your trust in us is solidified. This level of support and reliability is invaluable, providing peace of mind as you plan your travels. In a world of impersonal online bookings, KOALA offers a human touch, with a team of professionals ready to help you every step of the way. We are the smarter, more reliable way to book your next resort escape from New York.

KOALA

10 Grand St, Brooklyn, NY 11249, USA