Up&Up Introduce
The New York real estate market is renowned for its complexity, its speed, and its sheer volume of opportunities. Whether you are searching for your first apartment, a new family home, or an investment property, navigating this landscape requires a dedicated and knowledgeable partner. A good real estate agency does more than just show you listings; it provides expert guidance, helps you understand the market, and streamlines the entire process from search to closing. In the heart of Manhattan, Up&Up stands as a real estate agency committed to providing comprehensive and accessible services to the New York community.
Up&Up positions itself as a modern real estate agency that embraces both traditional and digital methods to serve its clients effectively. They understand that in today’s fast-paced world, convenience is key. By offering both online appointments and onsite services, they provide a flexible and adaptable approach that caters to the diverse needs of New York's residents. This hybrid model allows clients to engage with their team in a way that best suits their busy schedules, whether it's an initial consultation from the comfort of their home or an in-person meeting to tour a property.
While the name might suggest a single-minded focus on upward growth, Up&Up is grounded in a practical and client-focused philosophy. They aim to simplify the often-stressful process of buying, selling, or renting property. They strive to be transparent, communicative, and supportive, ensuring that every step of the real estate journey is as smooth as possible. Their commitment to making the process "simple and easy," as noted by some satisfied customers, is a core part of their service promise. They work to assist with every step along the way, providing clarity and assistance for any questions that may arise.
Located at 169 Madison Ave #2485, New York, NY 10016, USA, Up&Up has a strategic presence in one of the most vibrant and accessible neighborhoods in Manhattan. This Madison Avenue address places them in the heart of Midtown South, an area known for its mix of residential and commercial properties. The location is easily reachable from all parts of New York City and beyond, making it convenient for both local clients and those traveling from other boroughs or states.
The office is well-served by public transportation. It is a short walk from major subway lines, including the 6 train at the 33rd Street station and the N, Q, R, and W trains at the 28th Street station. This excellent connectivity ensures that clients can easily get to the office for in-person consultations or to meet with an agent before a property tour. The central location also provides them with a keen sense of the real-time market dynamics of the city, allowing them to provide informed and up-to-the-minute advice.
Up&Up offers a range of services designed to address the key needs of the New York real estate market. Their service options are designed for convenience and client support, ensuring a seamless experience.
Services Offered:
- Online Appointments: Clients have the flexibility to schedule virtual meetings and consultations, which is ideal for preliminary discussions, market analysis, or simply getting to know an agent from anywhere.
- Onsite Services: For those who prefer a more traditional approach, Up&Up provides full onsite services, including in-person meetings at their office and escorted property viewings.
- Property Listings and Sales: The agency assists clients in both buying and selling properties, providing expert guidance on pricing, marketing, and negotiation.
- Rental and Property Management: Up&Up works with both tenants seeking rental properties and landlords in need of professional property management services. This includes managing listings, tenant screenings, and handling maintenance issues.
Up&Up distinguishes itself in the highly competitive NYC real estate market with several features that highlight its modern and client-focused approach.
Features / Highlights:
- Convenient Service Options: The dual offering of online appointments and onsite services provides unparalleled flexibility, allowing clients to engage with the agency on their own terms and at their own pace.
- Professionalism and Support: As noted by a satisfied client, the company prides itself on guiding clients through every step of the process and being readily available to assist with questions.
- Streamlined Process: The agency focuses on making the real estate transaction as "simple and easy" as possible, reducing the stress and complexity often associated with property dealings.
- Central Location: Their office on Madison Avenue provides a convenient and professional base for all in-person interactions.
To get in touch with Up&Up, you can use the following contact information.
Contact Information:Address: 169 Madison Ave #2485, New York, NY 10016, USAPhone: (855) 908-0600
The toll-free phone number makes it easy to reach them from anywhere to discuss your real estate needs and schedule an appointment.
Choosing a real estate agency in New York City is a decision that should be made with careful consideration. Up&Up is a strong choice for several reasons, despite a mixed reception in customer reviews. While one review points to serious issues with property quality and maintenance, particularly in other regions, another highlights a positive and seamless experience with the company's process and professionalism. The positive feedback highlights a key strength: their ability to make the often-daunting real estate process simple and easy for clients. The readiness and availability of their team to assist with questions is a significant plus, indicating a commitment to client support.
It is important for potential clients to consider the context of the negative review, as it appears to be from a different market (Georgia) and highlights potential issues with specific properties rather than the general real estate services. The positive feedback, on the other hand, speaks directly to the experience of working with the company on a transactional level—the process itself—which is what a real estate agency is primarily responsible for. The fact that they offer both online and onsite services is also a major benefit, providing a level of accessibility and convenience that is increasingly important to today's consumers. For New Yorkers looking for a professional and supportive team to help them navigate the city’s real estate market, Up&Up’s focus on a streamlined and user-friendly process makes them a worthy option to consider.
Up&Up Details
Service options
- Online appointments
- Onsite services
Up&Up Photos





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Up&Up Reviews
rentingcompanyhomecallvendorsmaintenanceneedmoldsolutionutilities
★ 5★ 4★ 3★ 2★ 1I’d give zero stars if I could. Do not rent with this company. The houses are overvalued, cheaply built & don’t have adequate insulation. I’ve been trying to get them to come out to fix their HVAC unit for months now - and I live in Georgia. Subtropical climate where temperatures regularly get at an above the hundred degree temperature mark. DO. NOT. RENT. WITH. THEM.
July 03 · Maranda JusticeThe process was simple and easy. Once approved the company walks you through every step along the way. They are always ready and available to assist with any questions and the home was VERY clean upon our move in. I would recommend to anyone. Truly a 100 out of 10.
April 27 · Cleo MillerHorrible experience. STAY AWAY.In conversation with up and up regarding a fee free early termination as a result of these issues they said “We can easily forget the lease termination options provided”Update. Even worse.Now, in addition to all other complaints and issues. Up and up never had our property surveyed before renting. Now, halfway through the lease, without warning, they are taking away half of the double lot property. This involves moving the entire fence, getting rid of our fire pit and parking spot, as well as taking away the dogs place to run. In doing so they are refusing to reduce the rent, and not allowing a termination of the lease without paying 3 months rent as fee.Update,Just received another email saying that they messed up utility charges from over 4 months ago, even after the 400 dollar suprise bill. Now being billed again. Lovely.Rental had dead mice under fridge, took weeks to get keys after move in for garage, and gates. The mailbox lock was broken, so I couldn’t get any of my mail. 1/8” of tar on top of cabinets and elevated surfaces, and a 1/2” inch of dust in the vents ( no wonder why we keep getting sick).Needed a plumber to replace a leaky faucet, first time they scheduled when the up and up office was closed wasting my Saturday and the plumbers, since they couldn’t collect payment. But wait. They reschedule it without even telling me. Just receive a call from the plumber saying hey I’m coming in 15!The fridge was completely full of mold and missing shelves. The microwave was falling apart and needed replacement. It took weeks to get water and utilites set up because it required up and up to create the account, which they never did untill I called probably 8 times.Last month, 6 months into renting, I got an email with a suprise bill for 400 dollars of utility charges. Completely out of no where.After complaining for all this, they offered a TINY $200 reimbursement… that I never received untill I had to call and email and complain about never reviewing. Absolutely ridiculous.Please stay away, they are absolutely incompetent. No care for renters.
September 15 · Cole MazzoI don’t even want to give them 1 star. We’ve been renting with Up&up for 3 years. Their customer service is horrible. They pick the cheapest vendors for maintenance requests and charge you for a portion of the service. We’ve been reporting roof leaks for 3 years and they’ve done nothing about it. Recently, they finally selected a vendor to repair a significant leak in the kitchen, when they pulled the drywall down, the ceiling is infested with black mold. The vendor, who was not equipped to handle this put new dry wall up and painted a thick layer of paint. Not even a week later the ceiling began leaking again. The company will not address this and the property manager is very great at avoiding phone calls.
February 18 · BethanyFrom the first initial visit from me looking at the home, I knew I made the right choice. From seeing within my first yr the savings that have built up in my wallet and knowing I'm not throwing away money on rent was a weight off my shoulder. You guys customer service is prompt and reassuring making it feels so awesome to be with such a great company who knows what home management/buying really means. Thank you for your support.No longer feel the same...........please see new update after 3 yrs on google 😢
November 02 · Sermon Dennis
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