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Mantena Apartments
- 431 W 37th St Suite 3F, New York, NY 10018

Apartment rental agency, Apartment building ★4.0

431 W 37th St Suite 3F, New York, NY 10018, USA

4.0
Frustrating and Disappointing Experience. Proceed with Caution ‼️‼️‼️Living at this property was an extremely disappointing experience. We endured months of disruptive construction noise across the street, every morning beginning at 6:00 AM and continuing until 6:00 PM, making the apartment virtually unlivable. Despite repeated concerns, management took no steps to mitigate the issue.Following this, we were surprised to receive a 10% rent increase after the first year, despite the ongoing construction noise. When we declined to renew at that rate, management showed little concern and quickly relisted the unit at a lower price than what they had offered us. This shows that they use this strategy of testing whether tenants are willing to pay more, rather than setting fair market rates upfront.At move-out, after passing their inspection and returning the unit in the same condition we received it, we were still charged $300 for “water stains on glass.” We were told this charge would be applied unless we used their in-house cleaning service, regardless of the apartment’s condition, a policy that feels more like an upcharge tactic than a genuine concern for cleanliness.Additionally, we were charged for painting, despite these being clearly normal wear and tear. They also claimed the fridge had a bad odor, even though it smelled the same when we moved in. In fact, we paid out-of-pocket for professional cleaning before moving into Mentena because the apartment we inherited was in poor, unsanitary condition. What we returned was objectively cleaner than what we received.Kenneth S., the leasing consultant, was unhelpful throughout the move out process and was determined to charge every tenant that cleaning fee. Additionally, it’s worth noting that many of the overly positive reviews seem to be solicited by staff members in exchange for maintenance or support, which raises questions about their authenticity.Overall, this property appears to prioritize profit over tenant experience. If you’re considering moving here, proceed with caution and read the fine print carefully - CC
Mantena Apartments Overview Intro Detail Photos Location Reviews

Mantena Apartments Introduce

Finding a new apartment in New York City is a journey that often requires a mix of patience, diligence, and a bit of luck. The city’s diverse and competitive real estate market means that every building has its own unique character, management style, and living experience. For those considering a move to Manhattan, particularly to the vibrant area of Midtown West, understanding what a residential building truly offers is crucial. It’s not just about the square footage or the view; it's about the community, the amenities, the responsiveness of the staff, and the overall quality of life. In this ever-evolving urban landscape, a detailed look at a specific property can provide invaluable insight. Today, we're exploring Mantena Apartments, a building that has established itself in the heart of Midtown West, aiming to provide a high-end living experience for its residents. Located in a prime area, the building offers a blend of modern design, convenient services, and a host of amenities designed to enhance urban living.

Mantena Apartments is positioned as a luxury residential building that combines upscale living with the convenience of its Manhattan location. The building is known for its stylish and light-filled homes, which feature high-end finishes and modern appliances. Its appeal is largely centered on the promise of a comfortable and sophisticated lifestyle. Residents are drawn to the building's contemporary design, which includes features such as floor-to-ceiling windows, solid white oak floors, and kitchens with stainless steel appliances and CaesarStone countertops. The building's management, Equity Residential, aims to create a community environment, and past residents have noted that the staff, from management to the concierge team, often go above and beyond to be helpful and professional. The goal is to make Mantena more than just a place to live; it's intended to be a genuine home for its residents, complete with the services and atmosphere one would expect from a premium property. However, it's worth noting that like any large building, the experience can vary, and it's essential for potential tenants to be aware of all aspects of life at the property.

Mantena Apartments is located at 431 W 37th St, Suite 3F, New York, NY 10018, USA. This address places the building in Midtown West, a location with a Walk Score of 99, which makes it a walker's paradise. It's situated near major hubs like Hudson Yards and Hell's Kitchen, offering residents convenient access to an incredible array of dining, shopping, and entertainment options. The building's accessibility is a significant advantage for anyone who wants to be in the center of the action. It is within easy reach of numerous subway lines and bus routes, making commuting throughout the city straightforward. For those who prefer to travel on two wheels, the building's Bike Score is 88, classifying it as "very bikeable." The location also boasts excellent transit options, with a perfect Transit Score of 100, a "Rider's Paradise," ensuring that residents can get wherever they need to go quickly and efficiently. The presence of Brooklyn Fare, a specialty grocery store, on the ground floor is another major convenience that enhances daily living for residents.

As a full-service apartment building and rental agency, Mantena offers a comprehensive list of services and amenities designed to make urban life more comfortable and convenient. The onsite staff is a key part of the experience, providing services that range from concierge support to maintenance. The building is well-equipped with features that cater to a modern, active lifestyle, and a lot of effort is put into creating a full living experience that goes beyond the apartment itself.

  • Onsite Services: The building has a dedicated onsite team that handles various resident needs, from package management to general inquiries, providing a personal touch to daily life.
  • Building Maintenance: The maintenance staff is tasked with addressing and resolving issues within units and common areas.
  • Fitness Center: A well-equipped gym with Precor cardio equipment and a yoga studio is available to residents, allowing for convenient workouts without leaving the building.
  • Outdoor Space: The property features an outdoor space, including a rooftop deck with a private screening area, perfect for socializing or relaxing.
  • Pets Welcome: Mantena is a pet-friendly community that welcomes both dogs and cats.
  • Dog-Friendly: Specifically, the building allows dogs, a major plus for New Yorkers with canine companions.

Mantena Apartments is highlighted by several key features and amenities that aim to provide a high-end living experience. From the units themselves to the communal spaces, the building is designed with a modern aesthetic and practicality in mind. However, it is essential to consider the full picture, including both the promised features and the feedback from current and past residents. The living experience can be a mix of the positive and the challenging, and a potential resident should be prepared for both.

  • Wheelchair Accessible Entrance: The building is designed with accessibility in mind, featuring a wheelchair-accessible entrance for the convenience of all residents and guests.
  • High-End Finishes: Apartments boast luxury features such as floor-to-ceiling windows, solid white oak floors, and modern kitchens with wine refrigerators and CaesarStone countertops.
  • Community-Oriented Staff: Reviews from past and present residents often praise certain staff members, such as Jose at the front desk, for their exceptional, friendly, and professional service.
  • In-Unit Laundry: A significant highlight for Manhattan living, most units are equipped with individual washers and dryers, a rare and highly valued amenity.
  • Concierge Service: The building provides a concierge team, which contributes to a feeling of security and convenience for residents, assisting with everything from packages to daily greetings.
  • Proximity to Transit and Amenities: The building’s prime location in Midtown West provides residents with a high degree of walkability and access to public transportation, parks, restaurants, and shopping, including a grocery store on the ground floor.

To learn more about Mantena Apartments or to inquire about availability, you can contact the building's leasing office directly. The onsite staff can provide details on current listings, amenities, and the application process.

Address: 431 W 37th St Suite 3F, New York, NY 10018, USA

Phone: (212) 244-3737

Mobile Phone: +1 212-244-3737

Choosing an apartment building in New York City is a deeply personal decision, and Mantena Apartments presents a mixed picture that prospective tenants should consider carefully. The building's amenities and prime location are undeniably attractive. The presence of an in-unit washer and dryer, a fitness center, and a pet-friendly policy are major advantages that cater to a modern urban lifestyle. Additionally, positive reviews highlight the exceptional service provided by specific staff members, such as Jose at the front desk, who contribute to a welcoming and supportive environment. This human element is a significant factor in making a large building feel like a home. The building’s high-end finishes and design also make it a visually appealing and comfortable place to live.

However, it is crucial to balance these positive points with the concerns raised in a detailed customer review. The review points to several key issues: disruptive construction noise that made the apartment "virtually unlivable" for months, management's handling of a significant rent increase, and a frustrating move-out process involving charges for "water stains on glass" and painting that may be considered normal wear and tear under NYC law. New York City tenants have rights regarding construction noise and "normal wear and tear." For instance, according to NYC.gov, landlords must paint apartments every three years, and things like minor scuffs and worn paint are generally considered normal wear and tear. A landlord cannot legally charge for this. These experiences suggest that while the building offers attractive features, the management's policies and tenant relations may be challenging. The claim that the company relisted the unit at a lower price than what was offered to a renewing tenant, and that positive reviews are solicited in exchange for services, raises questions about the transparency and fairness of their business practices. For a prospective tenant, it is important to be aware of these potential pitfalls, to read all lease agreements and fine print carefully, and to ask specific questions about renewal policies, construction mitigation, and move-out fees before committing. The decision to choose Mantena should be made with a full understanding of both its appealing luxury features and its potential for a frustrating resident experience, as described by some.

Mantena Apartments Details

  • Service options

  • Onsite services
  • Accessibility

  • Wheelchair accessible entrance
  • Amenities

  • Fitness center
  • Maintenance
  • Outdoor Space
  • Pets welcome
  • Pets

  • Dogs allowed

Mantena Apartments Photos

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Mantena Apartments Location

Mantena Apartments

431 W 37th St Suite 3F, New York, NY 10018, USA

Mantena Apartments Reviews

An average rating of ★4.4 from 64 user reviews.

buildingmanagementcleaningdeskamenitiesgrocery storedeckinheriteddoormenprofit

★ 5★ 4★ 3★ 2★ 1

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