Heller Realty

- 745 5th Ave #1250, New York, NY 10151

Choosing a real estate agency or property management company in New York City is a decision of immense importance. The city's demanding market, coupled with the unique challenges of building and apartment management, means that a reliable and responsive partner is essential for a positive living experience. For prospective tenants and property owners, gaining a comprehensive understanding of a company's reputation is a critical first step. An agency’s ability to handle everything from minor repairs to major safety issues, and to communicate effectively with its clients, can define a resident's entire experience. In this context, we will examine Heller Realty, an agency with a presence in the New York market. The information presented here is based on provided public reviews and is intended to help potential users make a factual and informed decision.

Based on the feedback from residents, the overview of Heller Realty is a complex one, largely dominated by reports of significant challenges. The reviews from real customers highlight a number of serious concerns regarding property maintenance, tenant communication, and overall professionalism. Residents have described dealing with what they characterize as an uncommunicative and unresponsive management team, a situation that directly impacts tenant safety and daily life. Issues such as frequent elevator breakdowns, a lack of hot water, pest infestations, and unaddressed plumbing problems are recurrent themes in the feedback. These accounts paint a picture of a company that, according to its tenants, struggles to maintain its properties to a standard that ensures the comfort and safety of those living there. The reviews suggest a profound disconnect between the company and its tenants, where concerns are reportedly expressed repeatedly with little to no concrete action or response.

Heller Realty is located at 745 5th Ave #1250, New York, NY 10151, USA. This is a prime and prestigious address in Midtown Manhattan, situated directly on Fifth Avenue in one of the city's most iconic commercial and retail corridors. The location itself is in a high-profile building, suggesting a professional and established business presence. The area is exceptionally well-connected and easily accessible. It is within a short walking distance of numerous major subway stations, including the 5th Avenue-59th Street stop for the N, R, and W lines, and the 5th Avenue-53rd Street stop for the E and M lines. The extensive bus network on Fifth Avenue and surrounding streets also makes travel convenient for clients. While the location projects an image of prominence and easy accessibility, the reviews provided suggest that the physical address may not align with the operational standards experienced by tenants in their managed properties.

Based on the provided reviews and public information, it is important to note that the services offered by Heller Realty, as perceived by its tenants, appear to be related to property management and residential rentals.

• Apartment rental and leasing: The company manages residential units and the associated lease agreements. Tenants mention dealing with the leasing office and the lease signing process.
• Property management: This service includes handling a building’s operational needs, such as maintenance, repairs, and tenant concerns. However, as noted in the reviews, the effectiveness and responsiveness of this service have been seriously called into question by residents.
• Rent collection: The provided information notes that the company has a specific and outdated process for rent payment, only accepting checks or wire transfers in special cases.
• Tenant communication: A key service for any property management company is communication with tenants. The reviews suggest a significant breakdown in this area, with residents reporting unresponsiveness and a lack of support.

The provided information indicates a direct and often negative interaction with the company's services from a tenant's perspective, focusing on the management of residential properties.

Based on the direct feedback provided by residents, the features and highlights of working with Heller Realty are presented with a critical tone.

• Lack of communication: Residents highlight an extreme lack of communication, stating that they receive no timely response from management, if any response at all, when they express concerns about the safety and livability of their apartments and buildings.
• Outdated processes: A notable feature is the company's reliance on outdated payment methods. Tenants have reported that rent is only accepted via check or special-case wire transfers, leading to issues like stolen checks and security concerns.
• Unsafe living conditions: The reviews point to a recurring pattern of safety and maintenance issues, including constantly broken elevators, a lack of hot water for extended periods, and infestations of mice and roaches. These issues pose serious dangers and discomfort for residents.
• Allegations of unprofessionalism: Tenants describe the staff as rude, unprofessional, and gaslighting, suggesting a very poor standard of interpersonal relations.

These highlights, as drawn from the reviews, present a stark contrast to the professional image typically associated with a Fifth Avenue address. They are centered on a perceived failure to provide a safe and responsive living environment for tenants.

For those who need to contact Heller Realty, the provided information is as follows.

Address: 745 5th Ave #1250, New York, NY 10151, USA

Phone: (212) 873-9200

Mobile Phone: +1 212-873-9200

The agency has a physical office and provides both a standard and a mobile phone number for contact. While the contact information is readily available, the reviews suggest that reaching the company does not guarantee a timely or helpful response to concerns.

When evaluating whether to choose a real estate agency or a property management company in New York, it is crucial to consider the experiences of those who have already dealt with the firm. For Heller Realty, the public feedback available presents a cautionary tale for prospective tenants. What is worth choosing, in this case, is to proceed with a great deal of caution and to fully understand the potential risks involved. The numerous and consistent negative reviews detailing issues such as constant repairs, pest infestations, broken elevators, and a severe lack of communication from management cannot be ignored. These are not minor inconveniences; they are significant problems that affect the safety and quality of life of residents. The company's reported out-of-date processes, such as the payment system that led to a security breach, also raise concerns about their operational standards. For any individual or family considering an apartment managed by Heller Realty, it would be wise to prioritize tenant safety and the responsiveness of management. The provided reviews suggest that this company, at least in the eyes of its tenants, falls short on these critical aspects. The decision to rent from them should be made with full awareness of these serious issues and the potential for a very difficult living experience.

Heller Realty

745 5th Ave #1250, New York, NY 10151, USA