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Douglas Elliman
- 111 5th Ave, New York, NY 10003

Real estate agency, Commercial real estate agency ★4.0

111 5th Ave, New York, NY 10003, USA

4.0
They represent the landlord of a condo we ended up renting. The apartment was listed as no fees, but when I reached out for a showing they kept saying no agent was available. As soon as we hired an agent, who charged broker's fees for this transaction, a showing was scheduled. At the showing, the apartment appeared to be filthy and in need of repairs, but Douglas Elliman told us this would be professionally cleaned and fixed before our move in. They did not do any of that, but instead left the apartment filthy and full of the last tenant's trash, including dirty underwear and toilet brush. They also left a huge box for their cardboard furniture and we had to dispose it on our own. Also, they did not tell us that we needed to get the keys from their office in downtown, and made me travel 30 minutes each way on the train on our move in day to get the keys, causing us great emotional distress. So far we have not received even an apology for their unprofessional behavior.UPDATE: the DE agent who's in charge of selling/renting this apartment reached out to me personally after I posted this review. He reimbursed us for the cleaning costs and travel expenses. If what he said was true, that the landlord is supposed to have the apartment cleaned and not the agent, I appreciate him taking up the responsibilities and trying to make up for us. - Chantal Chiu
Douglas Elliman Overview Intro Services Detail Photos Location Reviews

Douglas Elliman Introduce

Douglas Elliman stands as one of the largest and most prominent real estate brokerages in New York and across the United States. With a history that dates back to 1911, the firm has built a reputation for excellence in a variety of real estate sectors, including residential sales, commercial transactions, and new development marketing. Our foundation is built on deep market knowledge, a vast network, and a commitment to providing a full suite of services that cater to the diverse needs of our clients. Whether you are a first-time buyer, a seasoned investor, or a developer, we have the expertise to guide you through the complexities of the New York real estate market.

The New York real estate landscape is dynamic and requires a professional partner who understands its nuances. Douglas Elliman's extensive reach, both locally and through a strategic global alliance with Knight Frank Residential, provides our clients with unparalleled access to properties and opportunities. We pride ourselves on being a trusted resource for market trends, data, and expert commentary. Our agents are not just facilitators; they are dedicated advisors who work tirelessly to ensure a seamless and successful experience, regardless of the size or complexity of the transaction. We are committed to upholding the highest standards of professionalism and integrity, even in the most challenging situations.

It is important to acknowledge that in any large-scale operation, service can be inconsistent, and client experiences can vary. One customer review highlighted a situation where communication and property readiness were not up to standard. The client noted issues with a rental listing, including a lack of agent availability, a filthy apartment upon move-in, and miscommunication regarding key retrieval. However, it is a testament to our commitment to client satisfaction that an agent personally reached out to resolve the issue, offering reimbursement for cleaning and travel expenses. This response demonstrates our dedication to rectifying problems and taking responsibility. On the other hand, another review praises the excellent service from an agent named Melissa True, describing her as "extremely accommodating" and "kind and openminded," highlighting the positive experiences many clients have with our professionals. These examples illustrate the diverse experiences one may have and our firm's proactive approach to addressing client concerns.

Douglas Elliman's office is conveniently located at 111 5th Ave, New York, NY 10003, USA. This address places us in the heart of Manhattan's Flatiron District, a vibrant and easily accessible neighborhood. Our prime location is a key benefit for clients who want to meet with our agents in person. The office is designed to be welcoming and professional, providing a comfortable environment for all types of consultations. For those who require it, our office is equipped with a wheelchair accessible entrance, ensuring that we can serve all members of our community.

Accessibility is a top priority, and our Fifth Avenue location is well-served by New York's extensive public transportation network, including several subway lines and bus routes. For clients who choose to drive, paid street parking is available in the vicinity. This makes our office a convenient meeting point for clients from all boroughs and beyond, reinforcing our commitment to making real estate services as seamless as possible. The surrounding neighborhood is a hub of activity, with a mix of commercial and residential properties, as well as a variety of dining and shopping options, providing a dynamic backdrop for our operations.

Douglas Elliman provides a comprehensive range of services, catering to a wide spectrum of real estate needs, from residential to commercial.

  • Real Estate Brokerage Services: We offer expert guidance for both buyers and sellers in the residential market, handling transactions with professionalism and strategic insight.
  • Commercial Real Estate Agency: Our commercial division provides a full suite of services for investors, owners, and tenants, including sales, acquisitions, and leasing of office, retail, and industrial properties.
  • New Construction Services & New Development: We specialize in the marketing and sales of new residential and commercial developments, offering developers a full-service platform from the ground up.
  • Property Management: Our property management division provides comprehensive services for co-ops, condos, and rental properties of all sizes and ages, ensuring smooth operations and maximizing property value.
  • Real Estate Sales Management: We offer specialized management services for real estate sales, ensuring a coordinated and efficient process for complex transactions and large-scale projects.
  • Multiple Listing Service (MLS): We are a major participant in the MLS, providing clients with access to a vast database of available properties and ensuring maximum visibility for our listings.

What sets Douglas Elliman apart is a combination of strategic advantages and professional dedication.

  • Extensive Market Presence: As one of the largest brokerages in the country, we have a significant presence and deep understanding of the New York real estate market, from Manhattan's luxury condos to suburban homes.
  • Comprehensive Service Offering: Our ability to handle residential and commercial sales, new development marketing, and property management under one roof provides a streamlined experience for our clients.
  • Commitment to Accessibility: We provide a wheelchair accessible entrance, demonstrating our commitment to serving all members of the community with dignity and respect.
  • Proven Track Record: With a history that spans over a century, Douglas Elliman has a well-established reputation and a proven track record of successful transactions.
  • Agent and Client Advocacy: While individual experiences may vary, our firm is committed to addressing client concerns and holding our agents accountable, as seen in the proactive resolution of a customer complaint.

We invite you to contact us to discuss your real estate needs. Our team is ready to provide you with the professional and personalized service you deserve.

Address: 111 5th Ave, New York, NY 10003, USA

Phone: (212) 645-4040

Mobile Phone: +1 212-645-4040

Choosing the right real estate agency in New York is a critical decision that can significantly impact your experience and outcome. Douglas Elliman is worth choosing for its robust platform, which includes a comprehensive suite of services and a network of highly skilled agents. Our firm’s century-long history and dominant market presence provide clients with a level of security and expertise that is hard to match. While individual experiences can vary, our commitment to resolving issues and ensuring client satisfaction is a testament to our professionalism. The positive feedback we receive highlights our agents’ dedication to being accommodating, kind, and helpful. Whether you are seeking a luxury penthouse, a commercial space for your business, or a property management solution for your investment, our integrated approach and deep market knowledge make us a reliable partner. We are committed to providing you with the tools, resources, and expert guidance needed to navigate the complexities of the New York real estate market with confidence.

Douglas Elliman Services

  • Real Estate Agency

  • New construction services
  • Property management
  • Real estate development
  • Real estate sales management
  • Multiple Listing Service
  • New Development
  • Property Management
  • Real Estate Brokerage Services
  • Real Estate Sales
  • Residential Real Estate

Douglas Elliman Details

  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Parking

  • Paid street parking

Douglas Elliman Photos

Douglas Elliman Picture 1

Douglas Elliman Location

Douglas Elliman

111 5th Ave, New York, NY 10003, USA

Douglas Elliman Reviews

An average rating of ★4 from 6 user reviews.★ 5★ 4★ 3★ 2★ 1

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